1. General Refund Guidelines
In the transaction between an Intelligent Pay Per Call Network and a Client, refunds are issued on a case-by-case basis. Since all our services are provided digitally, no sales can be considered as refundable unless mentioned in this policy or your service agreement. However, refund requests have to be submitted in writing at
[email protected] within seven days of the date the disputed transaction took place.
2. Eligible Refund Scenarios
Refunds may be considered under the following circumstances:
- Non-Delivery of Service: If our system fails to deliver calls as outlined in your contract
(verified via our call logs). - Technical Errors: Platform outages lasting over 24 hours that directly impact campaign
performance. - Billing Disputes: Duplicate charges or incorrect billing amounts (requires invoice proof).
Note: Refunds are not provided for:
- Low call volume due to advertiser-set parameters (e.g., narrow geo-targeting).
- Call quality disputes unless calls fail to meet minimum duration thresholds specified in your
agreement.
4. Affiliate Refund Policy
- Affiliates may request refunds for network fees if services are unused (e.g., unused call
tracking numbers). - Earnings from call payouts are non-refundable after withdrawal.
5. Processing Timeline
- Approved refunds are processed within 14 business days to the original payment method.
- Credits appear in your account within 3 business days.
6. Contact Us
For refund requests or disputes:
Email: [email protected]