
Wiring Up Call Conversions
This pay-per-call campaign analysis for pest control shows that exterminators converted 58 percent of callers. The secret was not in general searches but targeting specific pests (“scorpion extermination”). Through their pay-per-call software, this company could see that callers who talked about kids or pets converted 73 percent more to an annual contract. The handling of such calls emphasized health risks first and then moved to preventative solutions. During peak seasons, these companies made sure that their call overflow routing was being used so that no lead would be left unanswered.
The Pest Control Call Formula
Revenue generating strategies included: 1) Bundling upfront treatment and quarterly maintenance; 2) training call handlers to recognize “trigger words” indicating high intent, and 3) giving “free re-services” during the first call. Their pay per call Google ads performed best when combining urgency (“Don’t let bed bugs bite tonight”) with credibility (“EPA-certified technicians”). Call recordings revealed that mentioning “pet-safe treatments” early increased conversions by 22 percent. The campaign generated $1.8 million in new contract value with a 9:1 ROI-proving that pest control calls have both immediate revenue generation and long-term recurring income potential.
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